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Summary of Role:

Customer service is our passion and we are looking for an organised and efficient Customer Service Administrator to support our busy Customer Service team with varied administrative duties. This will be an interesting role as no two days will be exactly the same. The team is friendly and professional and we provide our staff with great training, excellent benefits and a competitive salary, which is reviewed annually. This is a brand new role in the business.

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[email protected]Julie GimblettHuman Resource ManagerApply

  • Main Duties and Responsibilities:

    • Provide an amazing customer service experience for customers
    • Ad hoc administration duties, as required
    • Communicate with team members and the wider business to obtain information as necessary in order to keep customer service issues to a minimum
    • Action refund requests for customers
    • Resolve pending order issues
    • Work to a high level of integrity, alert senior staff to security risks or fraudulent purchases
    • Follow up delivery claims and monitor credits and payments
    • Address issues and make appropriate decisions regarding upgrades, refunds etc.
    • Investigate queries regarding stock or payments. Report any issues to senior staff
  • Skills Required:

    • Experience in an administrative role where you have prioritised your workload, worked in an organised manner and provided an excellent level of support to your team
    • A genuine passion and interest for Customer Service- a real 'people person'
    • Confident IT user with good typing skills and familiar with Microsoft systems including emails, Excel and data processing
    • Naturally positive communicator- both written and verbal
    • Excellent attention to detail
    • Maintain a flexible approach for the needs of the business. Able to prioritise workload and assist as needed in line with job description
    • Ability to problem solve. You will want to solve issues and help our customers
    • Team player with a positive attitude
  • We offer:

    • Competitive salary with annual salary reviews
    • An additional day holiday for each year spent with the business, up to 33 days a year
    • Genuine potential for career progression and training with clear development objectives and support
    • Death in service insurance at 3 x your annual salary, paid to a beneficiary(s) of your choice
    • Smart Health healthcare support
    • Annual flu shot
    • Specsavers vision testing and glasses for DSE use when prescribed
    • Staff recognition scheme
    • Cycle to Work
    • Generous long service cash rewards from 5 years of service
    • Free parking with easy access to rail and bus routes
    • Discounted Brio gym membership
    • Fun and exciting social and team building events
    • A high value working culture