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Summary of Role:

At H2e Commerce, customer service is our passion, it is at the heart of all that we do. We are looking for talented and exceptional Customer Service Advisors to help us to maintain our amazing service to customers. Our ideal applicant will have good experience in a telephone and web- based service centre: capable, ambitious, professional, flexible and have a terrific ‘can do’ attitude. This role is well supported by good management, offers excellent training and the opportunity to be part of a good humoured and talented team.

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[email protected]Julie GimblettHuman Resource ManagerApply

  • Main Duties and Responsibilities:

    • Provide an amazing customer service experience for customers
    • Deliver a prompt and efficient service to all enquiries received via telephone, email, fax, live chat or post, offering help, advice and support
    • Process orders for customers
    • Maintain an awareness of current promotions and product changes
    • Resolve any order issues and find a solution to problems
    • Generate customer interest in the company's own branded products
    • Delight customers by going the extra mile
    • Offer help and support to other staff members, when needed
    • 5 days over 7 rota system
    • Weekend work will be required on a rota basis (one Saturday to be worked every 3 weeks)
    • 9:00am to 4:30pm, 5 days a week
  • Skills Required:

    • A genuine passion and interest for Customer Service- a real 'people person'
    • 2 years of customer experience required or at least one year of experience in a call centre environment
    • Naturally positive communicator- both written and verbal
    • Excellent attention to detail
    • Attentive listening skills
    • Ability to multitask
    • Good excel skills
    • IT competent
    • Team player with a positive attitude

    Desirable but not required:

    • Sales or upselling experience
  • We Offer:

    • Competitive salary with annual salary reviews
    • Generous annual leave- 28 days for full time workers with an additional day holiday for each full year worked up to 33 days per year
    • Genuine potential for career progression and training with clear development objectives and support
    • Staff discount on retail products
    • Death in service insurance
    • Annual flu shot
    • Staff recognition scheme
    • Mental health counselling and GP access programme
    • Pension
    • Referral bonus
    • Generous long service cash rewards from 5 years of service
    • Free parking with easy access to rail and bus routes
    • Fun and exciting social and team building events
    • A high value culture with an intelligent, good humoured and modern thinking work force